Complaints and Appeals
GSTC values feedback related to accreditation. Matters related to the accreditation process, requirements, or decisions are handled in accordance with the GSTC Grievance Procedure for Accreditation.
Questions about accreditation
General Inquiries
For general questions related to GSTC accreditation, including standards and requirements, please contact us by email.
accreditation@gstc.orgComplaints and appeals
Submit a Grievance
Grievances, including complaints and appeals, are handled in accordance with the GSTC Grievance Procedure for Accreditation. To submit a grievance, use the official form below.
The grievance form is temporarily unavailable. Please contact accreditation@gstc.org.
Definition
Complaint
An expression of dissatisfaction by any person or organization to an Accredited Certification Body or the GSTC Accreditation Service, relating to the activities of that body, where a response is expected.
Definition
Appeal
A request by a Certification Body or standard owner for reconsideration of a decision related to GSTC-Accredited or GSTC-Recognized status made by the responsible GSTC decision-making body or assurance officer.